Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers. This guide covers everything from sign-up to withdrawals, with detailed math so you know exactly what to expect.
Before You Start
- You must be at least 21 years old to play.
- Ensure you are in a jurisdiction where online sports betting is legal.
- Have a valid ID ready for verification (passport or driver’s license).
- Prepare a payment method – credit/debit cards, e-wallets, and bank transfers are accepted.
- Important: Set a deposit limit before you start to gamble responsibly.
- Check your internet connection; the site works best on a stable network.
How to Sign Up
- Visit the official website and click “Join Now” or “Sign Up”.
- Fill in your personal details: full name, date of birth, email, and address.
- Create a unique username and a strong password. Use a mix of letters, numbers, and symbols.
- Agree to the terms and conditions, and confirm you are over 21.
- Complete the registration by clicking the verification link sent to your email.
- Log in using your credentials. For quick access, use the pointsbet login option; the site also offers a mobile-optimized website for on-the-go betting.
How Wagering Works
Most welcome bonuses come with wagering requirements. For example, if you deposit $100 and receive a $100 bonus with a 10x wagering requirement on the bonus amount, you must place bets totaling $1,000 before you can withdraw any winnings from the bonus. Here is the formula:
Wagering Requirement = Bonus Amount × Wagering Multiplier
In this case: $100 × 10 = $1,000.
But not all bets count equally. Often, only bets with minimum odds of -200 (1.50) qualify, and certain games like slots may contribute 100%, while table games contribute only 10%. So you might need to wager more than the nominal amount. For example, if you only play blackjack (10% contribution), you effectively need $10,000 in blackjack bets to clear the $1,000 requirement.
Realistic scenario: Deposit $50, get $50 bonus (100% match). Wagering 15x bonus = $750. You place $10 bets on NFL spreads. Each bet qualifies fully. You need 75 such bets. If you win some, the bonus balance grows, but you must meet the playthrough first. Use a betting calculator to track your progress.
Note: Withdrawals are only possible after meeting the requirements. Always check the full terms for specific game contributions.
For a visual explanation, watch our video:
Is It Safe?
The site uses 128-bit SSL encryption to protect your data and transactions. It is licensed by a recognized regulatory authority (e.g., Malta Gaming Authority or UK Gambling Commission). Regular audits ensure fair play. Two-factor authentication (2FA) is available for extra account security. Always use strong, unique passwords and never share your login details.
Money In, Money Out
Deposits are instant; withdrawals take 1-5 business days. Here is a quick overview of common methods:
| Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2-5 business days | None |
| PayPal | Instant | Up to 24 hours | None |
| Bank Transfer | 1-2 business days | 3-7 business days | May apply |
| Skrill | Instant | Up to 24 hours | None |
Minimum deposit is $10; maximum withdrawal per transaction may be capped. Always verify your account before requesting a withdrawal.
Support Guide
Here are common scenarios and how to resolve them:
- Forgot password: Use the “Forgot Password” link on the login page. A reset link will be emailed to you.
- Account locked after multiple failed logins: Contact customer support via live chat or email to verify your identity and unlock the account.
- Bonus not credited: Check that you entered the promo code during deposit. If yes, wait 15 minutes; if still missing, contact support with your deposit confirmation.
- Withdrawal pending: Withdrawals are reviewed within 24-48 hours. If delayed, ensure you have met wagering requirements and submitted all documents.
- Technical issues on live betting: Clear your browser cache or try a different device. If problems persist, report to support.
- Self-exclusion or responsible gambling limits: Access the “Responsible Gaming” section in your account settings or contact support to set cooling-off periods or permanent bans.
Quick Answers
What is the minimum age to sign up?
You must be at least 21 years old.
Can I change my username after registration?
No, usernames are permanent. Choose carefully.
How long does the verification process take?
Typically 24-48 hours after submitting documents.
Do all bets count toward wagering requirements?
No, only bets on qualifying markets and at minimum odds specified in the terms.
Is there a mobile app?
There is no dedicated app on Google Play or App Store, but the mobile-optimized website works seamlessly in any browser.
Can I withdraw my bonus winnings immediately?
Only after you have met the full wagering requirements.
What currencies are supported?
USD, EUR, GBP, and several others. Check the cashier page for full list.
How do I close my account?
Contact customer support and request permanent closure. You may need to settle pending bets first.
Good to Know
The loyalty program rewards regular players with points for every wager. Points accumulate and can be exchanged for free bets, merchandise, or cash. Higher tiers unlock faster withdrawals, personal account managers, and exclusive promotions. Typical earn rates: 1 point per $10 wagered, with bonus points on certain events. Tiers start at Bronze (0-500 points) and go up to Diamond (10,000+ points). Benefits increase with each tier, such as reduced wagering requirements on reload bonuses.
Closing: Remember to always gamble responsibly. Use the tools provided, set limits, and never chase losses. With this guide, you are ready to start your betting journey on solid footing.